CS Group LLC

Toll Free Number : 866-827-5678

FAQS

FREQUENTLY ASKED QUESTIONS

CS-Group is more than happy to help you. You will find answers to many of the questions you might have. If there is a question that is not covered, please feel free to Contact US today, and one of our team members will get back to you shortly.

With Consumer Solutions Group as your collection agency partner will give you the upper hand. You see, most consumers will cooperate with a collection agency, even if they have been uncooperative with you as their creditor. This is because the consumer understands that collection agencies affect their credit history and the deployment of other methods, such as appropriate legal action, to secure payment. With Consumer Solutions Group as your partner, you no longer have your time wasted or the stress of tracking down your customers who have not paid their bills.

Great News. With Consumer Solutions Group as your partner, there are no upfront out-of-pocket fees. We are fully invested in you and your company. Rainier Collections based on contingency. If we don’t collect, you don’t pay. Our agreements do not have quotas or minimums. We are here to help you, and We will get you results.

If you believe your customer is not going to pay. That is the time you call Consumer Solutions Group. The more time you take on waiting to see if things will work out with your client or customer. The less chance you will receive repayment in your hands.

Many other critical factors can affect you getting paid for what is rightfully yours. Here are just a few:
 
 Type of debt 
 Documentation 
 Balance 
 Industry 
 The time the debt has passed since the past due date. 
 
 The longer you delay, the more time you waste putting the funds back in your pocket. Go ahead and give us a call at 1-866-827-5678. 

The process starts with us assessing your claims. The Claims are then entered into our system. After that, the individual liable for the unpaid debt is notified by mail or telephone shortly and other avenues.

Consumer Solutions Group uses proprietary technology and software to track down individuals for repaying their commitments. The person owing your debt will be found. Our objective is to get you paid as soon as humanely possible, and we have a proven track record of doing just that. 

At Consumer Solutions Group, All payments are immediately deposited into a state-regulated client trust account. The net amount is due to your company on payments made within 30 days. If a consumer pays you directly in response to  Consumer Solutions Group  campaigns, you must notify us immediately so that the proper credit can be given to your customer. We will bill you directly for these fees.

Consumer Solutions Group believes in having a solid, well-established business relationship with all our clients. When we become your partner, you will be assigned a dedicated account manager who will be available for any questions and concerns you may have. We pride ourselves on Exceptional Service. We will also provide you with our progress with monthly collection reports or daily, giving details on the collection process. We are here to help. We will get you the results.

At Consumer Solutions Group, we keep a complete, detailed, accurate record and reports regarding your accounts. At certain times there may be accounts that may not be collectible through the collection process. Not to worry, we have a solution.

CSG will evaluate if legal action is required. If so, your account manager will promptly notify you and provide the following steps to collect your funds. Please note additional fees and costs may apply, but this is discussed and approved by you in writing before being incurred and implemented. The great thing is that you will not require additional time and effort from your end. We will handle everything for you. 

The answer is no. Having Consumer Solutions Group as your partner, you can rest assured that you and your clients come first. With over 25 years of industry experience, we understand business is about relationships, integrity, and trust. Keeping your name and what you have built is most important. We conduct business that builds confidence in working with your clients and us. We are here to help you. We get you the results.

To put it simply. Consumer Solutions Group believes business should be conducted with integrity, honesty, and trust. It starts with these simple but essential fundamentals. But more importantly, following the golden rule. Treat others how you want to be treated.

But it doesn’t stop there. We believe collections should be done with dignity, respect, empathy, and compliance. These core values have served all our clients and us well. Result Driven Debt Recovery. That’s what we do.